Last Updated: 20 November 2025

1. Introduction

These Terms & Conditions govern your use of the Alchemy Hair & Beauty website, located at https://alchemyhb.co.za, and all bookings, enquiries, and services offered by us (“we”, “us”, “our”).
By accessing the Website or making a booking, you agree to be bound by these Terms.

If you do not agree, please refrain from using the Website.

2. Our Services

Alchemy Hair & Beauty provides professional hair and beauty treatments, including but not limited to hair styling, colouring, cutting, treatments, and beauty services.

Service availability, pricing, stylists, and treatment options may vary and may be updated without notice.

3. Bookings & Appointments

3.1 Booking Methods
Appointments may be made:

Online through the Website (where applicable)

Via email at info@alchemyhb.co.za

By phone or walk-in at our salon in Camps Bay

3.2 Confirmations
A booking is confirmed once we acknowledge it through email, phone, or SMS.

3.3 Cancellations & Rescheduling
To maintain fairness to our stylists and clients:

Please cancel or reschedule at least 24 hours before your appointment.

Late cancellations or no-shows may incur a fee at our discretion.

3.4 Late Arrival
If you arrive late, we may need to shorten your appointment or reschedule the service to ensure punctuality for subsequent clients.

4. Pricing & Payments

4.1 Pricing Information
Prices listed on the Website or other marketing materials are subject to change at any time.
Final service fees will be confirmed during consultation or at your appointment.

4.2 Payment Methods
We accept card payments, EFT, and other methods available in-salon.

4.3 Quotes
Any quote provided is an estimate based on information provided and may change depending on hair condition, length, colour requirements, or additional treatments needed.

5. Refunds & Returns

Due to the nature of personal care services:

We do not offer refunds on completed services.

Product returns may be accepted only if unopened, unused, and in original condition (subject to our discretion).

If you are dissatisfied with your service, please contact us within 48 hours, and we will work to resolve the issue professionally.

6. Client Responsibilities

By booking an appointment, you agree to:

Provide accurate information about your hair history, allergies, sensitivities, or previous treatments

Follow aftercare instructions provided by your stylist

Treat staff and other clients with courtesy and respect

Ensure you understand the service you have booked before commencement

Failure to disclose relevant information may affect the final outcome of your treatment.

7. Website Use

7.1 Permitted Use
You may browse the Website for personal, non-commercial use.

7.2 Prohibited Use
You may not:

Copy or reproduce content without permission

Use the Website for unlawful or harmful activities

Interfere with Website functionality or introduce malware

Attempt to access restricted areas, servers, or data

8. Privacy & POPIA Compliance

Your privacy matters to us.
Any personal information submitted through the Website or via info@alchemyhb.co.za will be handled in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA).

We collect only what is necessary and never sell or misuse personal data.

9. Health, Safety & Liability

9.1 Patch Tests & Consultations
Some colour treatments may require a patch test. You agree to follow instructions for any required tests.

9.2 Risks & Limitations
While our stylists are professionally trained, results may vary depending on hair condition, history, and aftercare.

9.3 Liability
To the fullest extent permitted by law, Alchemy Hair & Beauty is not liable for:

Reactions caused by undisclosed allergies or conditions

Damage resulting from previous chemical treatments or at-home hair products

Personal items lost or damaged on premises

Indirect, incidental, or consequential damages arising from services or Website use

10. Third-Party Links

The Website may link to external sites. These are provided for convenience only.
We are not responsible for the content, safety, or policies of third-party websites.

11. Intellectual Property

All content on alchemyhb.co.za, including logos, images, text, and graphics, is owned by or licensed to Alchemy Hair & Beauty.
You may not copy, modify, or distribute any content without written permission.

12. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.
Updates will be posted on this page with a new “Last Updated” date.

Continued use of the Website constitutes acceptance of any changes.

13. Contact Us

For questions regarding these Terms, bookings, or general enquiries, please contact:

Email: info@alchemyhb.co.za
Website: https://alchemyhb.co.za
Business: Shop 1, 89 Victoria Rd, Camps Bay, Cape Town, 8005